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From312US$ /night
Check-in
07Jun2025Select date
Check-out
08Jun2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Boulevard Costa Mujeres, Cancun, Mexico, 77400
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Privileged Romance Deluxe & Swim Up
Max:
2 persons
510 sq. feet 
Bed options:
1 King-size bed
Garden view
Shower
Private pool
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Privileged Grand Family Suite & Swim Up
Max:
2 persons
640 sq. feet 
Bed options:
1 King-size bed
Garden view
Shower
Private pool
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Privileged Suite Terrace
Max:
2 persons
510 sq. feet 
Bed options:
1 King-size bed
Garden view
Shower
Coffee machine
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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Cancun 8.9 mi
Airports
Isla Mujeres (ISJ) 9.1 mi
Cancun (CUN) 20.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Snorkelling
  • Table tennis

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Beauty treatment
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

Boulevard Costa Mujeres, Cancun, Mexico, 77400
Map view
street view
Boulevard Costa Mujeres, Cancun, Mexico, 77400
Nearby
Punta Sam
Puerto Amada
1700 ft

Reviews and Ratings

Reviews from guests about their experience.
76%
loved their spa retreat and can’t wait to return.
7.6/10
Very good
Rooms
8.6
Location
7.2
Service
7.6
Dining
6.8
Guest reviews
7.6/10
based on 5 reviews
8.4
8.4/10 based on 1551 reviews
Charlotte
United Kingdom, December  2024
7.8/10

I had a wonderful stay at this hotel! The rooms were spacious, clean, and comfortable, which made my experience even better. Breakfast at the Beloved restaurant with breathtaking sea views was a highlight. However, the evenings were a bit loud due to music blasting until late, and the location felt somewhat isolated, though it was a short ride from the bustling Cancun. Overall, it was a peaceful escape with some minor drawbacks.

Rooms
9.0
The rooms were huge, clean, and very comfortable, providing a perfect retreat after a day in the sun.
Service
8.0
Most of the staff were incredibly friendly and eager to help, though I noticed the team handling the pool area seemed a bit overwhelmed at times.
Location
7.0
The hotel is in Costa Mujeres, which is a bit away from the main attractions of Cancun but offers a beautiful, private beach experience.
Dining
8.0
Dining was excellent with a wide variety of options, and I particularly enjoyed the Ayami and Grill restaurants, although the breakfast lines could get quite long.
Facilities
7.0
The facilities were well-maintained, and the beach was clean and inviting, but the noise from the entertainment at night was not ideal.
Grayson
United Kingdom, October  2024
6.6/10

I had a generally nice stay at this hotel. My room was spacious and comfortable, although the shower could use some attention. The amenities were pleasant, with a lovely pool area. However, I found the service could be hit or miss, with some staff not really looking out for guests, especially concerning local taxi fares. Overall, it's decent value for money, but there are areas that could use improvement.

Rooms
7.0
The room was very large and generally nice with a comfortable bed and pillows, but there was some mold present.
Service
5.0
While some staff members were helpful and polite, others seemed kind of rude and didn't show much interest in assisting with local taxi issues.
Location
7.0
The location is a bit out of the way from Cancun's main attractions, but they provide free transportation to the marina and excursions, which makes it manageable.
Dining
6.0
Dining was okay but felt limited, especially with only one breakfast buffet option available. The hours ended earlier than I'd like.
Facilities
8.0
The pool and general amenities were well-maintained and enjoyable during my stay.
Jack
United Kingdom, October  2024
8.2/10

I had a wonderful stay at this hotel. The beach was pristine, and I loved having breakfast at the Beloved restaurant with an amazing view of the sea. The room was incredibly comfortable, but the music from the nearby entertainment area was quite loud during the evenings. Overall, it was a great escape from the bustling Cancun, but the noise could be a bit of a disturbance during the night.

Rooms
9.0
My room was mega comfortable and cleaned daily, providing everything I needed for a relaxing stay.
Service
7.0
While most of the staff were caring and friendly, I found some areas like the restaurant booking to be a bit lacking.
Location
8.0
The hotel is quite remote, allowing for a nice escape from the busyness of Cancun, and it's perfect for accessing a beautiful private beach.
Dining
8.0
Breakfast was a highlight for me, with decent options available, especially the cooked eggs.
Facilities
9.0
The amenities were excellent, including a beautiful beach and well-maintained pool area that added to the overall experience.
Stella
United Kingdom, October  2024
7.4/10

I had a lovely stay at the hotel, which boasted clean and spacious rooms, perfect for relaxing. The staff were friendly and accommodating, always ready to help. However, I did encounter some issues with the dining options, as some restaurants were closed during my visit. The hotel offers decent amenities, but a few improvements would enhance the overall experience.

Rooms
9.0
The rooms were very spacious and comfortable, providing a relaxing environment for my stay.
Service
9.0
The staff was polite and friendly, especially Daniela from the concierge, who made sure all my needs were met.
Location
7.0
The hotel is situated a bit away from the main attractions, so plan ahead if you want to explore the area.
Dining
5.0
The dining experience was less than ideal; I was disappointed that the Mexican restaurant was closed without any prior notice, and the wait times at others were frustrating.
Facilities
7.0
The amenities, including the spa and pools, were enjoyable, but they could benefit from better organization during peak times.
Theodore
United Kingdom, October  2024
8.0/10

My stay at the hotel was quite enjoyable, with clean and spacious rooms that had a lovely walk-in closet and balcony. The dining experience was fantastic, especially breakfast at the BEloved restaurant with stunning sea views. The beach was beautiful and clean, providing a perfect retreat away from the hustle of Cancun. However, I did find the noise from the nearby entertainment area quite disruptive, especially in the evenings.

Rooms
9.0
The rooms were like a one-bedroom apartment with a walk-in closet and a balcony. I loved the beautiful decor and the delightful smell throughout the hotel.
Service
9.0
Service was attentive and caring, with standout performances from Juan and Yoel, who made sure we felt welcome. The lobby bar staff and the Taco station chef were particularly quick and friendly.
Location
7.0
The hotel is a bit isolated, which can be a plus if you want peace and quiet. It's close to the port for easy trips to Isla Mujeres, but you do need to travel a bit to get to bustling areas.
Dining
7.0
Dining was excellent, especially at the Ayami and Grill restaurants. However, there were times when we faced long lines and chaotic organization for breakfast, which was a bit frustrating.
Facilities
8.0
The facilities were all top-notch, with two wonderful pools – one lively and the other more serene. The clean beach was a great bonus.
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Check Rates
Check-in
07Jun2025Select date
Check-out
08Jun2025Select date
Rooms and Guests2 Guests, 1 Room